Complaints Policy

We want every AlphaMaverick subscriber to be treated fairly. If something has gone wrong, tell us. We will listen, look into it properly and give you a clear answer. Making a complaint is free and will never affect your subscription.

AlphaMaverick is a service of RiseOn Group Ltd, a company registered in England and Wales under company number 15286586, with its registered office at 124 City Road, London EC1V 2NX, United Kingdom ("RiseOn", "we", "us").

This policy covers complaints about the services RiseOn provides, including:

• your AlphaMaverick subscription, billing, free trial, renewal and cancellation;
• your member area, onboarding, and the connection of the strategy signal;
• the information on our website, our weekly reports and our emails;
• the way we have handled your personal data; and
• how our team has dealt with you.

AlphaMaverick generates a uniform algorithmic strategy signal. It does not hold client funds, open brokerage accounts, execute trades or provide personal investment advice. Your brokerage account is held with an independent broker, under a separate agreement between you and that broker.

Complaints about the following should be made directly to your broker, under the broker’s own complaints procedure:

• deposits, withdrawals and the balance of your brokerage account;
• the execution, rejection, delay or pricing of any order;
• your broker’s copy-trading service, trading platform, fees, spreads or margin; and
• the opening, verification or closure of your brokerage account.

If you are not sure who to contact, send us your complaint anyway. If it is about your broker, we will tell you so and explain how to reach them.

RiseOn Group Ltd is not authorised or regulated by the UK Financial Conduct Authority ("FCA") and does not represent itself as an FCA-authorised investment firm, broker or portfolio manager. The AlphaMaverick subscription should not be assumed to benefit from access to the Financial Ombudsman Service. Any regulatory protection relating to your brokerage account depends on the broker entity you contract with and the regulator that supervises it.

Email inquiries@alphamaverick.io with "Complaint" in the subject line. You can also start through the Contact page on our website.

To help us resolve it quickly, please include:

• your full name and the email address linked to your AlphaMaverick account;
• what your complaint is about, and what went wrong;
• the relevant dates, and any reference such as an invoice or payment date;
• copies or screenshots of anything that supports your complaint; and
• what you would like us to do to put it right.

If you need help to make your complaint, or need us to communicate in a different way, tell us and we will make reasonable adjustments.

• Acknowledgement: we will confirm that we have received your complaint within 2 business days, and tell you who is handling it.
• Investigation: we will review your account records, our correspondence with you and any evidence you send. We may ask you for more information.
• Response: we aim to send you a full written response within 14 days of receiving your complaint. It will explain what we found, our decision and the reasons for it, and what we will do to put things right where we got something wrong.
• Complex cases: if we need more time, we will tell you why, keep you updated at least every 7 days, and give you a date by which you can expect our response.

You can ask for your complaint to be reviewed by a senior member of our compliance oversight team. Reply to our response within 30 days, explaining why you disagree. The reviewer will not have been involved in the original decision, and will send you a final written response within 14 days.

If you remain unhappy after our final response, you may have other options depending on where you live, for example referring the matter to an alternative dispute resolution scheme or to the courts. This policy is governed by the laws of England and Wales. If you are a consumer, nothing in this policy affects your statutory rights.

You can also complain about how we handle your personal data using this policy. If you are in the UK and are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ico.org.uk). If you are in the European Economic Area, you can contact the data protection authority in your country.

RiseOn Group Ltd keeps a record of every complaint and our response for up to 6 years, in line with our Privacy Policy, and we use what complaints tell us to improve our service.

We may update this policy from time to time. The version published on this page, with its date, is the one that applies.

Email: inquiries@alphamaverick.io